What to Do in an Electrical Emergency (Canberra Guide)
When it comes to electricity, things can go wrong fast. Whether it’s a sudden power outage, a burning smell from your switchboard, or a downed powerline after a storm, knowing how to respond in an electrical emergency can save lives and prevent further damage.
For Canberra households and businesses, It’s Lit Electrical has your back when it comes to reliable electrical services—but in the heat of the moment, the very first steps you take are crucial. This guide explains what to do in an electrical emergency in the ACT, who to call, and how to stay safe until help arrives.
Step 1: Prioritise Human Safety First
The number one rule in any electrical emergency is protect people first, property second.
- If someone has suffered an electric shock, call 000 immediately. Do not touch them if they are still in contact with the electrical source—turn off the power at the main switch if you can do so safely.
- In the case of fire, evacuate the property and contact the ACT Fire & Rescue service via 000.
- Always avoid touching exposed wires, sparks, or water around electrical systems.
Electricity is silent and invisible, which makes it extremely dangerous. Staying calm and moving people to safety before taking further action is the best response.
Step 2: Contact the Right Authorities
Not all electrical emergencies require the same response. In Canberra, here’s who to call:
- 000 – for life-threatening emergencies like fire, electrocution, or severe electrical damage.
- Evoenergy (13 10 93) – for fallen powerlines, pole damage, or large-scale outages. Always assume powerlines are live and keep at least 10 metres away.
- Your electricity retailer – if you suspect a billing or supply issue unrelated to hazards.
Calling the right authority ensures the emergency is managed safely and quickly.
Step 3: Call a Licensed Emergency Electrician
Once immediate safety and reporting are covered, it’s time to bring in the professionals.
Electrical issues such as burning smells, tripping circuit breakers, sparking outlets, or repeated blackouts often indicate a deeper fault. These are not DIY fixes—only a licensed electrician should handle them.
In Canberra, electricians like It’s Lit Electrical and other local providers are available for 24/7 emergency call-outs. Choosing a licensed professional ensures the repair meets ACT safety codes and prevents future risks.
Common Electrical Emergencies in Canberra
Electrical problems can arise in many forms. Some of the most common scenarios include:
- Power outages: Canberra storms and infrastructure faults can cut supply. Evoenergy provides outage updates and restoration times.
- Exposed wiring or damaged poles: Report immediately to Evoenergy and avoid the area.
- Circuit overloads and switchboard issues: These often present as buzzing sounds, flickering lights, or tripping breakers.
- Electric shock incidents: Even a minor shock should be checked by a medical professional and reported.
Being able to recognise these emergencies ensures you know when to act quickly.
Workplace & Installation Safety
Electrical safety isn’t just a concern at home. In Canberra workplaces, WorkSafe ACT requires that live electrical work only be carried out under strict safety protocols—risk assessments, safety observers, and protective gear are mandatory.
For both homes and businesses, the golden rule applies: never attempt to repair electrical faults yourself. The risks are simply too high.
Step 4: After the Emergency – What Comes Next
Once the immediate danger has passed, follow up with:
- A safety inspection to confirm all wiring, outlets, and circuits are safe.
- Switchboard upgrades or rewiring if old systems contributed to the fault.
- Scheduling Routine Maintenance services like RCD testing, exit and emergency light checks, or regular inspections to prevent future problems.
At It’s Lit Electrical, we help Canberra homes and businesses reduce risks with preventative care, not just emergency fixes.
Frequently Asked Questions
What counts as an electrical emergency?
Any situation involving exposed wiring, shocks, sparks, burning smells, or live powerlines.
Who do I call first—000 or Evoenergy?
Always call 000 if lives are at risk. Evoenergy (13 10 93) should be contacted for powerline or network hazards.
Can I handle electrical emergencies myself?
No. Only licensed electricians should handle electrical work—it’s both a safety issue and a legal requirement in the ACT.
Do Canberra electricians provide 24/7 services?
Yes. Many, including It’s Lit Electrical, provide around-the-clock emergency assistance.
Final Word
Electrical emergencies are unpredictable, but with the right steps, you can protect your family, staff, and property. Remember:
- Put people’s safety first.
- Call the right emergency service.
- Bring in a licensed electrician.
If you’ve just experienced an electrical emergency—or want to prevent one before it happens—contact It’s Lit Electrical
today. Our team is available across Canberra to provide fast, reliable, and compliant electrical solutions.
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